Salary: 75k-80k plus Yearly Bonus
Location: MacDill AFB, FL with Relocation
Summary
Advantech Solutions has an urgent need for a Satellite Operations Center Technician in Tampa, FL! This will be a direct hire/permanent position supporting a defense contractor client. As an AISR Tier 1 Satellite Technician, you’ll be at the heart of a dynamic team, ensuring the seamless monitoring, control, and configuration of a global satellite communications network. This network includes forward-deployed satellite earth terminals and embedded network communications equipment, providing government users with the critical transport of full motion video to remote sites. Be prepared for shift work, including some weekends and holidays, as a part of this dedicated team. If you’re ready to take on a challenging and rewarding role in satellite communications, apply now and become an integral part of our mission!
Primary & Essential Accountabilities
- Continuously monitor network and space segment performance to provide customer tier 1 support as required
- Monitor and report on the quality of user Full Motion Video (FMV)
- Support and escalate user network issues to appropriate offices
- Track and manage automated service interruptions for the network users’ awareness
- Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
- Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead
- Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead
- Support user access and troubleshoot ViaSat KuSS and KaSS remotes
- Prepare reports on network utilization, performance and activity as required
- Open and track trouble tickets as required to resolve network or terminal issues
- Isolate and correct network faults using network management tools (ViaSat SAM/NMS)
- Manage service restoration activities and track/update trouble ticketing system (Remedy)
- Provide status reports to customers and management personnel
- Provide testing and implementation support of new software releases for deployednetwork equipment
- Analyze, troubleshoot, and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing. Maintain timely and accurate helpdesk records using the ticket management system
Qualification Requirements
- Active DoD Top Secret security clearance with SCI eligibility
- High School Diploma or GED, (Associate’s degree or higher preferred)
- 2+ years of satcom-related experience
- Experience with TCP/IP, networking concepts, and SATCOM/RF concepts
- Knowledge of network troubleshooting and support principles
- Familiarity with computer network facilities, platforms, operating systems, applications, security methods, and network management tools
- Understanding of network design, installation, management, and support technologies
- Strong verbal, written, and interpersonal communication skills
- Ability to work independently and in a team
- Effective interaction with all management levels, IT professionals, and end users
- Strong analytical and problem-solving skills
- Openness to change and commitment to continuous improvement
Career Growth Opportunities
- Skill Development: Gain hands-on experience with state-of-the-art satellite and network technologies.
- Advanced Roles: Progress to higher-level positions such as Tier 2 or Tier 3 Technician, Network Engineer, or Satellite Communications Specialist.
- Leadership: Opportunities to move into supervisory or managerial roles within the operations center.
- Continuous Learning: Access to ongoing training and professional development programs to enhance your skills and knowledge
